Welcome to CLARINS Help!
Here you will find answers to your questions about shopping at, your order, payment options and more. Simply select from the categories below to view answers.

For all order and website questions
Contact our Customer Service team
Monday to Friday 10:00am – 7:00pm (excluding bank holidays)

  • Help you place your order
  • Order tracking
  • Comment or complaint about your last order
  • Question about the website
  • Question on an Online promotion
  • Subscribe or unsubscribe from the CLARINS newsletter
  • Returns policy
  • Question on CLARINS Online loyalty scheme
Call us at 3001 5772
Or email us at


For general information on our products
Contact our CLARINS Customer Relations team
Monday to Friday 10:00am – 5.30pm (excluding bank holidays)

  • Product Information
  • Information on CLARINS Skin Spas and treatments
  • Details on product ingredients
Call us at 3001 5772
Or email us at

Please note, we are unable to send out samples upon request. We invite you to have a consultation with our specialists in-store who will take you through a thorough consultation focusing on your lifestyle and skincare needs.


Did not find your question?

Contact our Customer Service Department, please call (852) 3001 5772


WhatsApp Message at (852) 6998 5250


Contact our Customer Service Department via email