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Delivery

Shipping fee

  • Free Shipping for any HK$600 orders
  • For orders less than HK$600, a shipping fee of HK$30 will be charged

Delivery method

  • Door to door by S.F. Express

Delivery areas

  • Hong Kong Island, Kowloon, New Territories, certain remote areas and outlying islands
  • We ship to commercial and residential addresses only. P.O. box and logistics centers are not accepted as delivery address.
  • Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.

Estimated delivery time

  • Upon confirmation of payment, it will take 1-2 business days to process the order, subject to stock availability
  • Under normal circumstances, the order will arrive at the delivery address in 2-3 business days. For remote areas, it might take 3-4 business days.

Delivery schedule

  • Mondays to Saturdays: 9am-7pm
  • Sundays and Public Holidays: Not in service

Delivery schedule for Outlying Islands

  • Cheung Chau Island: Mondays & Thursdays
  • Lamma Island: Tuesdays & Fridays
  • Peng Chau Island: Wednesdays & Saturdays

Shipment tracking/ change of shipping address

  • Once the order is ready to ship, an email notification containing order tracking number will be sent to the customer. Please contact SF Express to track the shipment.
  • Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
  • If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements.
  • If customer is not reachable for delivery after two attempts, the order might risk being cancelled and not refunded.
  • S.F. Express HK hotline: +852 27300273
Did not find your question?

Contact our Customer Service Department, please call (852) 2994 6238

or

Contact our Customer Service Department via email
customercare.hk@clarins.com