Shopping | Tracking Your Order

Once your order is placed, you will receive an order confirmation email from Clarins. If you do not receive this order confirmation email within an hour, please contact our Clarins Customer Care Representative for assistance via email at or (852) 3001 5772 excluding Public Holidays.

Once your order is shipped, you will receive another email containing tracking information from Kerry Express. If you have a Clarins account, you can track the status of your order by clicking on “Order Information” within the "My Account" section. Upon confirmation of payment, orders will be processed and delivered according to the chosen delivery method, subject to stock availability.

Did not find your question?

Contact our Customer Service Department, please call (852) 3001 5772


WhatsApp Message at (852) 6998 5250


Contact our Customer Service Department via email