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Shipping | Information About Shipping

Your order will be prepared at the logistics center located in Kowloon. Your order should reach you within 1 to 3 business days.

An order can be delivered to one address only. If you require sending orders to multiple addresses you will need to place a separate order for each address.

Once the warehouse has packed your order for shipment, you will receive a Shipment Confirmation notice via e-mail. The e-mail contains order detail as well as a package tracking number.

PO Box do not qualify for orders shipping by our courier.

Your order will only be shipped after CLARINS confirms payment.

 

 

Delivery to commercial buildings * in commercial area

Orders placed before 10am during Monday to Friday would be shipped to recipient in the same day;

Orders placed after 10am during Monday to Friday would be shipped to recipient in the next working day

Orders placed during Saturday & Sunday would be shipped to recipient on the next Monday

 

 

Delivery to non-commercial buildings*/ non-commercial area

Orders placed before 2pm during Monday to Friday would be shipped to recipient in the next day;

Orders placed after 2pm during Monday to Friday would be shipped to recipient in the next 2 working days;

Orders placed during Saturday & Sunday would be shipped to recipient on the next Tuesday

 

 

Delivery to Tung Chung and Airport

3 to 5 working days delivery is required for area.

No delivery service available for areas including outlying islands, Big Wave Bay, Shek O, Lo Wu, Lok Ma Chau, Cheung Chau, Discovery Bay, Lamma Island, Lantau Island, Ma Wan, Peng Chau,Tai O Island, Siu Ho Wan, Disney and Po Toi Island.

No delivery service available on Sun and public holiday

* Building types are defined by the appointed courier company and delivery dates excluding public holidays No delivery service available on Sun and public holiday

Did not find your question?

Contact our Customer Service Department, please call (852) 2994 6238

or

Contact our Customer Service Department via email
customercare.hk@clarins.com