Contact Us | FAQ

FAQ

01. I am having trouble accessing the site

02. Is my personal information secure?

03. I forgot my user ID or my password

04. How do I register for My Account?

05. How can I update my profile?

06. How can I unsubscribe from email newsletters?

07. Where can I purchase Clarins products?

08. How do I use Clarins products?

09. How can I find the right product for me?

10. What types of ingredients are used in Clarins products?

11. My question isn’t listed

 FAQ ANSWERS

01. I am having trouble accessing the site
To view the complete Clarins website, you need to have JavaScript activated and Macromedia Flash installed. You can activate JavaScript in your browser's settings or options area. Flash is free and easy to install.

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02. Is my personal information secure?
All of the information you supply is strictly confidential. It will only be used internally by Clarins for customer service.  

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03. I forgot my user ID or my password
You can request a new password from the My Account section of the site by clicking on the forgotten password link, entering your email address and confirming your request. Your new password will then be emailed to you. 

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04. How do I register for My Account?
Signing up is fast and easy. Simply click the register link in the Sign In/Register area, enter the information that is required and click OK. 

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05. How can I update my profile?

You can change your personal data within the My Account areain your account settings.

06. How can I unsubscribe from email newsletters?

You can change your account preferences at any time by updating your personal data in the My Account section or by simply clicking the "unsubscribe" link at the bottom of any email you receive from us.

07. Where can I purchase Clarins products?

You can shop all Clarins products at our stores. For the CLARINS SkinSpa or counter nearest you, please visit our online Store Locator.

08. How do I use Clarins products?
Every product on this website is accompanied by application advice. Tips for each product can be found on its product page and in the How to Apply section.

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09. How can I find the right product for me?
You can use our online Beauty Consultation to guide you through our collections and help create your personalized skin care program. You’ll be asked simple questions about your skin, your concerns, your preferences and what you’re looking for. We will provide you with a list of the best products to create a personalized beauty regimen. Your Beauty Consultation will be presented and stored in your Clarins Profile under My Beauty Profile. 

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10. What types of ingredients are used in Clarins products?
All Clarins products contain natural botanicals and other ingredients. You can learn more by reading the ingredients section found within each product page on the site or by accessing the WHY CLARINS section.

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11. My question isn’t listed
If you still can’t find the answer to your question, you can email us for assistance. All messages are read by live operators.

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